The Backstory: I am in password-changing mode and decided to change my eMusic password. I had long-ago cancelled my eMusic subscription because they sold out to the big labels at the expense of bringing affordable independent music to customers like me. Anyway, they made me sign back up to change my fucking password. So I did, and promptly cancelled my subscription when my password became an unintelligible mix of letters and numbers. But the fuckers still charged me $11.99.
Me: I got a charge for $11.99 last month. I haven’t used emusic for more than a year, but had to log back on to change the password. Apparently, it also charged me for reactivating my account; I immediately re-cancelled my subscription and do not want to pay $11.99 simply for changing my password. Please issue a full refund ASAP.
eMusic (“James” from customer service): Hi Joseph ,
Me: This is unacceptable. All I wanted to do was log back into my account in order to change my password. The only way I could figure out how to do this was by reactivating my account. You’re telling me that I’m out of luck, that my simple password switch will cost me $11.99 from a company whose service I quit because I did not want to use their service? Technically, you’re right; because I had to re-activate my account in order to change my password to protect myself from ID theft, under the terms of service, I should get charged. But from a humanistic, customer service point of view, you couldn’t be more wrong. The last thing I wanted to do was re-start my emusic account, but you didn’t give me a choice to simply change my password. Your company swindled me into re-upping a service which had gone long-dormant for my purposes and then kept the money when I explained myself. You should be ashamed. You should be ashamed that your company, who long-ago sold out to the big labels at the expense of the customers who actually valued finding independent music, is now desperate enough to keep $11.99 from a customer who simply wanted to change his password. Well you know what? Keep it, I’ll consider it a penalty for myself for ever using your service. Sep 22
eMusic, you are still dead to me